Privacy Policy

"Dardans Road", on behalf of BalkansTrek, informs you that, in order to provide you with a better service and a quick response to your needs, the online platform on our web pages requires customers or users to provide certain personal information in the form of an online application to proceed with the online booking.

'Dardans Road' has an official website www.balkanstrek.com. Through this site, the company comes to the aid of customers interested in tourist packages or any kind of tourist service.

Your data is collected, processed and stored by Dardans Road in full compliance with the provisions of law no. 9887, dated 10.03.2008 "On the Protection of Personal Data". These actions will be conducted on the principle of respecting and guaranteeing the fundamental human rights and freedoms and in particular the right to privacy.

Providing your personal data is not obligatory, but it is a necessary condition for proceeding with your online booking.

According to Law No. 9887, dated 10.03.2008 "On the Protection of Personal Data in the Republic of Albania", "Dardans Road" states the following:

1. Definition of terms

In this agreement, the following terms will have this meaning:

Cookie: a piece of information sent by a website and stored in the user's browser while the user views the website. Each time a user opens a website, the browser sends a cookie to the user's server to alert them of their previous activity.

2. Use of cookies

2.1. The websites belonging to the tour operator use cookies to distinguish site visitors from one another. Some cookies are necessary for the proper functioning of the tour operator's web pages, to enable site users to make online bookings, and to enable agency staff to receive and process customer requests. For visitors to the system, the system collects standard information for statistical purposes (e.g. to see how many visitors there are, always without making them identifiable).

2.2. Some other types of cookies help Dardans Road staff to provide a good customer experience when they visit the website. Cookies also provide information about Dardans Road's offers.

2.3. Cookies are also used to advertise on the agency's website.

3. Declaration of privilege

3.1. 'Dardans Road' respects the importance of the privacy of its customers. This declaration defines the basis on which each customer's data is collected and processed. "Dardans Road" affirms each customer that the data that reaches the back office or that the customer personally signs in the office is protected by a secure system and this data is only used to secure the customer's booking. This data is administered by certain persons and access to it is restricted. Any sales agent of the company who collects data on customers has a contractual obligation with the company to respect the personal data he collects during his work and abides by certain well-defined rules for the protection of personal data.

3.2. The following customer information is collected from the website:

(a) Information provided by the customer in order to make the package tour booking;

(b) Details of bank transfers the customer makes to complete a booking;

c) If the customer contacts the staff of Dardans Road, the staff can store the e-mail address.

"Dardans Road uses modern technology to protect the security and confidentiality of customer data and to prevent unauthorised access to the electronic system by unauthorised persons. Our security procedures are constantly being updated with new technology. The space in which servers and other devices are stored is monitored by camera and can only be accessed by the administrator and the information technology director.

4. Data storage and transfer

4.1. Data collected by Dardans Road for accounting purposes and left voluntarily by the data subject may be transferred or stored in a country outside the European Economic Area.

4.2. All data collected by Dardans Road will be stored on Dardans Road's secure servers.

4.3. The data collected by Dardans Road may be used to inform customers about the agency's various offers.

5. Cancellation of data processing

The customer has the right to request Dardans Road to take cognisance of the information it may have collected for him and thus not to process personal data for marketing purposes or for various reasons by e-mail or a request addressed to the company at the contact address.

6. Protecting personal data

By continuing to use the 'Dardans Road' website, the customer consents to the collection and processing of data by the agency. Personal data will be kept for the time necessary according to the main purpose of their collection. The data retention periods will be fully in line with the applicable legal framework. Customer data will be kept as long as necessary to ensure the provision of the service. If you have any questions, remarks, requests or complaints regarding the use of this data by "Dardans Road", please contact us in writing at the following address:

Person responsible for the private entrance: 'Dardans Road', Zona kadastrale nr 2679 Mezez 1001 - Tirana